What To Do When The Municipality Ignores You
By Billdog Research Team • April 2026
Direct Answer:If a South African municipality ignores your Section 102 billing dispute for over 30 days, your next legal step is to escalate the complaint in writing to the Municipal Ombudsman, and if still unresolved, formally escalate to the Public Protector of South Africa.
Table of Contents
1. The Ombudsman
If you live in Cape Town or similar metros, the Ombudsman acts as an internal regulator demanding answers from the revenue department on your behalf.
2. Public Protector
As a final resort, the Public Protector has the constitutional mandate to investigate severe maladministration in all spheres of government, including municipal billing.
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